Chat hours vary but chat is available 7 days a week. Closed all major holidays and always 1 day in loo Example. Holiday lands on Sunday, team is off Monday.

Aggressive/Angry behavior towards chat operators is not allowed and will result in loss of business and account being blocked. Orders within Canada do not require agent assistance but they are there to help. We understand being frustrated but if you have issues DO NOT use vulgar or aggressive langue. Chat operators are people and errors can happen but DO NOT take anger out on them.

Shipping times are a rough estimate as sometimes they change depending on courier. **Canada Post 1-10 business days depending on shipping option chosen. **Fedex 1-4 business days depending on option chosen

YES! All orders are vacuum sealed and then placed in 1-2 sealers before being placed in a box.

All deliveries require a signature for security purpses but you can request no signature at your own risk.

YES! But only Canada Post will deliver to a PO Box.

We do not control the situation once it leaves our hands. We have no control over delivery courier.

If your package is late please take a screenshot of the expected delivery date and when your package actually arrives and contact us on chat.

Processing time based on order date. Orders placed Sunday-Wednesday are placed in queue to be fulfilled and shipped by Friday same week. Orders placed Thursday-Saturday are placed in queue to be fulfilled and shipped by Wednesday of next week.

Orders can get delayed due to uncontrolled circumstances. Holidays also add a day or 2 to processing time.

The team always gets one day in loo of the holiday. example: Holiday on Sunday team gets Monday off.

If you do not want to get substitutions on strains requested, please leave a note in cart to either refund or contact. ****Please note that this can delay order processing time.

Products on clearance are not quality guaranteed due to age, storage & all other factors out of our control. Most clearance items are old stock used for pictures.

We DO NOT ensure outside sources Examples. Brands given to us as samples to give out. We DO NOT handle orders/items placed outside canadianterps.net.

Complaints about free item received can result in blacklisting on future free gifts. Example. Complaining about shirt size received, etc.

Points are earned by signing up and placing orders.

Once enough points are earned a coupon will be sent through email.

If you think you are missing points please live chat the team and we will look into the issue.

Must be 19+ Points have no cash value. Points cannot be transferred. Only one point redemption per order Ex. Starbucks star system Not valid on sale items. Non retro active. Shipping not included in redemption. We reserve the right to terminate any account without warning if we suspect fraud at our discretion. Official reps are not eligible for this point program. Points cannot be combined "pooled" with others. Points can take upto 14 days to reflect on account. Points are subject to be reviewed at our discretion. Point redemption black out weeks TBA. One account per address. If you lose your account login, all points will be lost. (To avoid fraud) Ex. Lost access to email attached to account. Redemption point requirements can change at any time Ex. Point cost. Restrictions can apply Ex. Some orders may not result in point collection. We do not keep any information, no recovery available for security purposes. Order can be cancelled if not completed properly. E-transfer MUST be sent within 48 hours of placing orders.

All uk orders are shipped at the customers risk. We do not cover packages seized but customs.

All international shipping times are estimates and can be delayed at customs. Estimated shipping time is 7-10 business days.

All international orders are paid using PayPal. Details are provided after order is placed.

All orders are shipped as discreetly as possible. We add additional items to international orders(ex. colouring books, crayons, wipes, etc.) to pass through customs with better ease.

International orders cost extra to ship.

If you live chat a representive they will be able to provide any code that is active. Codes are not always available.

1) They are non retroactive after 24hrs. 2) Quantities are sometimes limited with sales. 3) If you ordered on Monday and Sale starts Wendesday you will need to place a new order to obtain the discount.

Cannot be used during sales.

Paypal, Crypto, Email Transfer, Cash by mail

If you wish to pay with something other than email trasnfer, please live chat an agent for information.